tkbd1's Privacy Policy
— Your Data, Our Responsibility

tkbd1 is a trusted online gaming platform operating cricket betting, live casino, and various slot games for users in Bangladesh. We place the highest priority on the privacy of our members. This Privacy Policy describes how tkbd1 collects, processes, stores, and protects your personal information.

This policy applies to the tkbd1 website, mobile interface, and all related services. By creating an account on tkbd1 or using the platform, you agree to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us directly.

tkbd1 collects the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address
• Mobile number
• National ID or other identity document details (when identity verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket account numbers or bank account details
• Transaction history (deposit and withdrawal records)

2.3 Technical Information

• IP address and device identifier information
• Browser type, operating system, and device used
• Cookies and session data
• Site access times and activity logs

2.4 Gaming Behaviour Information

• Betting history, preferred game categories, and session duration
• Balance and bonus usage records

tkbd1 collects information in the following ways:

• Directly provided information: Information you give during account registration, the identity verification process, and when contacting our support team.
• Automatic collection: Information automatically collected through cookies, log files, and other tracking technologies while you use our platform.
• From third parties: Information received from authorised third-party service providers during identity verification or fraud prevention processes.
• Payment processing: Related information collected during financial transactions via bKash, Nagad, Rocket, or bank transfer.

Your information is used only for the following legitimate purposes:

• Creating and managing accounts, and confirming age verification
• Processing financial transactions — deposits and withdrawals
• Managing bonuses and promotional offers
• Operating responsible gaming tools effectively
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving complaints
• Improving platform performance and user experience
• Meeting legal obligations
• Ensuring security and maintaining system integrity

tkbd1 never sells or rents your personal information to third parties for commercial purposes.

tkbd1 does not share your information with third parties without authorisation. Information may only be shared in the following exceptional circumstances:

5.1 Service Provider Partners

Our authorised technology partners for payment processing, identity verification, and technical support may have limited access to the necessary information. These organisations operate under our instructions and do not have the right to use your information independently.

5.2 Legal Obligations

Information may need to be provided in response to court orders, lawful requests from investigative authorities, or applicable legal obligations. In such cases, we provide only the minimum information necessary.

5.3 Fraud Prevention

In cases of financial fraud or serious security breaches, the necessary information may be shared with relevant authorities or payment institutions.

tkbd1 uses industry-standard technology and processes to ensure the security of your personal information:

• SSL Encryption: All data transmission between your device and our servers is protected by Secure Sockets Layer (SSL) technology.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Access Controls: Staff can only access the information needed to carry out their responsibilities.
• Regular Security Audits: Our systems go through regular security testing.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorised access.

Please note that no method over the internet is 100% secure. While we aim to provide the highest level of protection, complete security cannot be guaranteed.

tkbd1 uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your language preference and interface settings.
• Analytics cookies: Help analyse site usage to improve our services.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working.

tkbd1 retains your personal information only for as long as necessary. Retention periods vary for different types of data:

• Account information: For as long as the account is active, and for a set period after account closure to meet legal requirements.
• Financial transaction records: Retained for an extended period in accordance with audit and legal obligations.
• Technical logs: Generally deleted after a specified period.
• Gaming history: For as long as needed for responsible gaming and dispute resolution.

As a tkbd1 member, you retain the following rights regarding your own information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or outdated information.
• Right to erasure: Subject to certain conditions, you can request that your information be deleted.
• Right to restrict processing: In certain cases, you can request that processing of your information be limited.
• Right to data portability: You can request your information in a structured, readable format.
• Right to object: You can object to the processing of your information for specific purposes.

To exercise any of these rights, please contact our support team. We will process your request within a reasonable timeframe.

tkbd1 is for users aged 21 or above only. We do not knowingly collect personal information from minors. Age is verified at the time of account registration. If information belonging to a minor is found in our records, it will be deleted immediately and the associated account will be closed.

Parents and guardians should monitor their children's online activity and use parental control software where necessary.

tkbd1 reserves the right to update this privacy policy when necessary. For any significant changes:

• The updated policy will be published on this page.
• Registered members will be notified by email.
• A notification about the change may be displayed when you log in to the platform.

Continued use of tkbd1 after any changes will be considered as your acceptance of the updated policy. We recommend reviewing this page regularly.

If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or have any concerns, please contact the tkbd1 support team directly:

• Live Chat: 24/7 live chat support — available in Bengali and English.
• Email: [email protected]

We take every request seriously and aim to respond within a reasonable timeframe.